FAQs
About Fresh Face
What is Fresh Face?
Fresh Face is a facial care brand dedicated to helping people achieve their facial health and beauty dreams. We curate and provide effective facial products designed to support healthy, radiant, and confident skin—without complicated routines.
What makes Fresh Face different?
At Fresh Face, we focus on results, simplicity, and skin health. We carefully select products that are designed to work with your skin, not against it, so you can feel confident using them as part of your daily self-care routine.
Products & Usage
Are Fresh Face products suitable for all skin types?
Most of our products are designed to be suitable for a wide range of skin types. However, because everyone’s skin is unique, we recommend reviewing product descriptions and ingredient lists carefully. If you have sensitive skin, perform a patch test before full use.
How long does it take to see results?
Results vary depending on the product and your individual skin type. Many customers notice improvements within a few weeks of consistent use, while long-term benefits often appear with continued care.
Can I use Fresh Face products with my current skincare routine?
Yes! Our products are designed to complement most skincare routines. If you’re using prescription treatments or have specific skin concerns, we recommend consulting a skincare professional.
Orders & Shipping
Where do you ship?
We currently ship to multiple countries worldwide. Available shipping destinations will be shown at checkout.
How long does shipping take?
Because we work with trusted suppliers, shipping typically takes 7–15 business days, depending on your location. Please note that processing times may take 1–3 business days before your order is shipped.
Will I receive tracking information?
Yes! Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.
Returns & Refunds
What is your return policy?
We want you to love your Fresh Face experience. If there’s an issue with your order, please contact us within 14 days of delivery. Items must be unused and in original packaging to be eligible for a return.
What if my product arrives damaged or incorrect?
If your item arrives damaged or you receive the wrong product, please contact our support team immediately with photos of the issue. We’ll make it right as quickly as possible.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available through Shopify checkout.
Is my payment information safe?
Absolutely. Our store uses secure, encrypted payment processing to ensure your personal and financial information is protected at all times.
Support & Contact
How can I contact Fresh Face?
You can reach us anytime through our Contact Us page or by emailing our support team. We aim to respond within 24–48 hours.
Do you offer skincare advice?
While we share general product guidance, we are not medical professionals. For specific skin conditions or concerns, we recommend consulting a licensed dermatologist.
Final Note
Your skin journey is personal—and we’re honored to be part of it.
Fresh Face is here to support you every step of the way toward healthier, more confident skin.